The lady who "helped us" did not help. Didn't listen to what we had to say, printed us a paper that wasn't what we needed. She was very rude and dismissive. It was 5 minutes until 4 p.m, told us she had to close and that we had to physically leave the booth. She could have definitely used a more professional tone.
I will give 2 stars but basically they cannot help you, only print out some paper. I thought I was asking simple questions but the lady referred me to my tax preparer. I was like what? What are they there for? Don't ask them any questions because they are clueless. Someone said they take about a 15 minute break after every person that comes to see them, I find that to be a little true. I waited 2 hours to get a transcript and almost left with nothing because they have several different transcripts and I didn't know which one I needed....crazy. And why is there only 2 people working there, oh and the security guard where you almost have to strip search to see someone who probably can't help you.
There are no words to describe the helplessness we felt trying to talk to Ms Parker at this location. The first thing she said to us was "what do you want". We actually felt like we were in the "twilight zone". I was there with a client of mine to get help to resolve his problem that was initiated by IRS. I sat down in the lst chair and he sat down in the 2nd. She said the taxpayer had to sit in the chair I was in. The office is tiny. Then she said the taxpayer had to talk even though I had power of attorney to represent him. Everything we inquired about she said "you have to do that yourself". Unbelievable. I felt it was because we were white but maybe not. We left with the same unresolved problem. Found out her supervisor's office is in Wilmington. She needs a supervisor in her face every minute she's there. She needs to be fired. I think I left there with PTSD (no joke). Where to you report someone like that?
Absolutely the worst experience in my life!!! The woman that worked there was hateful, disrespectful and talked down to everyone. The office opened at 08:30 and she refused to allow anyone else in the office after 09:00. I asked her a simple question and she laughed and said "I don't have time for this!" then walked away. The posted office hours are 0:830-4:30 but she said the office was closing at 12:30. We came back another day and got there early enough to get in but then she said we didn't have the W2. The form we had was the correct form and said W2 but she didn't want to hear it and made us leave. She needs to be fired!
Terrible service, terrible people. I woke up early and paid $2 in parking for someone to be rude to me for 20 minutes and offer me no explanations or offer any answers to my tax questions.
Internal Revenue Service is a US Accounting firm based in Fayetteville, North Carolina. Internal Revenue Service is located at 225 Green St, Fayetteville, NC 28301, USA.
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