We had a great experience while making our recent purchases at Reed's in Fayetteville. Everyone on the staff was friendly, but a very special thanks to Gwen Bell, who went above and beyond to ensure our complete satisfaction, and Chris, the Manager, who answered our questions. We will definitely be returning very soon!
Extremely pleased with all aspects of the attention and service we received during recent store visit. Gwen Bell assisted us with clear and accurate information related to the item in which we were interested. Based on my own research prior to going to the store, Gwen did not embellish any information regarding our purchase, and factually discussed other more expensive options openly, but without being pushy. Both she and the store manager were highly customer focused and very friendly. Very pleased with price point, store service, and staff. Will definitely return for future purchases. Definitely recommend store and specifically Gwen for excellent service and courtesy.
Great selection, friendly staff. Chris helped me out with a watch purchase. Will definitely be back next go around when I'm ready to upgrade. Appreciated thier location opening up directly to the parking lot and not having to wander into the mall to find them.
So I purchased a Tissot there many years ago, I was very reluctant to stop in and see if I could get dead battery replaced. Because at this particular Store the sales representatives have been very rude. However no one in the area is able to service the watch. So I proceeded to and the first sales representative (reps) did not disappoint she was very rude and condescending. As she return my watch to me only to tell me they did not service this type of watch here...Chris Mclamb came over to talk to me about the Watch. Not only did he send it off to get it service for free since I had purchased it at Reeds store but, he also gave a in depth explanation about why they could not service this particular watch in store. Then he linked me up with a equally pleasant sales rep by name of Alexi. That took great care of me!!!! What some of these Sale reps don’t realize as a long time customer is that it’s not about the immediate sale it’s about the experience and building a personal relationship with the customer. That’s what keeps long time customers returning to the same Sales represented... For all of you that have had a terrible experience at this store, I encourage you not to give up on them completely but Allow Chris and Alexi to better serve you for all your jewelry needs.... Thank you Chris and Alexi, I wish all your employees had your sales etiquette...
Had a very pleasant experience there! Prices were great and Alexis was very friendly and knowledgeable about everything we asked and details about the jewelry! Would recommend reeds to anyone!
Reeds Jewelers is a US Jewelry Store based in Fayetteville, North Carolina. Reeds Jewelers is located at 725 Cross Creek Mall #100, Fayetteville, NC 28303, USA.
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