Went to Focus Nail and Spa today 3/8/2017 and had an absolute horrible experience. I have been going to Focus Nail and Spa salon since September 2016 and usually have a pretty good experience while being there. The service I got today was a nail fill and my two big toes filled. When I went to wash my hands I used the nail salons towel to dry my hands and I started wiping my two big toes off with the towel. (There was residue on my toes where they had been filled. Which is normal) As I wiped my big toes the owner immediately got up out of his chair and came over to me and said that I could not use the salon towel because I had not gotten a pedicure. I said to him "but there is residue on my feet from getting them filled." He then said to me that I would have to wipe my toes off at home. I said "you act like the towel is going to be used for something else and that the towel was just like any other dirty towel and that it would be put into the dirty towel bin. He said to me that that is a hand towel and not a foot towel. I told him that he seemed to be just a little petty about the situation and I went to sit down so that the female who did my nails could polish them. After she polished my nails I went to sit at the nail dry station and I asked her how much would it be and she said $28.00 as she walked away. I knew the service was not $28.00 because the nail fill was $18.00 and the two big toes fill should have been $6.00. Before my nails could dry the lady owner came over to me and said $28.00. I asked her if she could ask the lady that did my nails how did she come out with a $28.00 total. She said that will be $28.00 and I asked her once again how is the total $28.00. She talked amongst her husband and the lady that did the service and she said because I had gotten a nail cut-down. I told her no I didn't and then the lady that did the service confirmed that I didn't get a nail cut down. The male owner stood up and said that it was $18.00 for my nails and $10.00 for my toes. I asked him how did he come up with those numbers. He didn't answer. I asked the lady owner how much was my nails and she said $18.00. I then asked her how much was it for the two big toe fill and she said $5.00. I told her that those numbers do not come out to be $28.00. The male owner then said that the lady that did them said that she have always charged me $10.00 for two big toes to be filled. I told him no she didn't and that she charged $10.00 to put the tips on and $6.00 to do the fill. I asked them if the fill was $10.00 how much would it be to put the tips on. Neither of them could say anything. They talked amongst themselves in their language and I told them that it shouldn't be that difficult for them to tell me the prices because it's their shop.They don't have a lot of business like the other nail salons in the surrounding area and I see why. I guess since business is slow for them they will try and rip off the customers they do get. I will advise anyone going there to know what their prices are and make sure that you are not overpaying for services. Now I see why they don't have a price list up. They can charge you what they want to that way. I will never go back in there again.
This place is horrible! I used to go here all the time and even recommend it to my peers but now the new owner (small short man) is just so rude and the prices have went up so high. I went to get my eyebrows done and when I go to pay he says $10 card limit. I said when the fu*+ were you gonna say something and why is the limit $10 when the cheapest thing in here is $8?! He showed no empathy and I almost walked out. Also they charge for every little thing down to the polish color! Fill in $18 my ass! It was wayyy better and tolerable when Nicole owned it. I do not recommend ANYBODY to go here, spend your money at Unique nails or upscale nails where you get respect and reasonable prices!
Had the worst experience and this is my 3rd time going there..I WILL NEVER GO AGAIN!! Spent 28$ for nothin!! Be aware!!
This place is absolutely horrible, they don't do what you asked for, you keep telling them how your way your nails done and they do the complete opposite. I went in for a fill in, the lady who did my nails completely messed them up, my nails on one had was WAY WAY SHORTER than the other. I told her I wanted square with the ends not so sharp cause I would with patients, she makes me nails completely oval. She did the opposite of what I asked, she made them way to short to even fix them. Talked to the man (guessing he was th manager) and he didn't listen to a word I said just like the nail tech. Needless to say I left the salon with some messed up nails. I ended up going to Kate Nails on 301 in the same shipping center as Walmart. I ended up having to soak them off cause of how horrible they were. Like I said don't ever go here the service is absolutely horrible.
Horrible. Rude. You ask one question and the little ugly guy who I guess is the owner has a fit and try's to argue. When I looked at my nails after he had put the polish on he got mad. He tried to insult me while in the middle of doing my nails too.. he said it would be 45$ and he gave me a receipt after swiping my card and it said 45$ so I get home check my account and they charged me 54$ I highly doubt it was a mistake seeing how money hungry they were.
Focus Nail Spa is a US Hair Care Studio based in Fayetteville, North Carolina. Focus Nail Spa is located at 1830 Owen Dr, Fayetteville, NC 28304, USA.
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