Update - Area director contacted us after this visit with a sincere apology and offered gift certificates for a return visit. Thank you OTB.
Went for Veteran’s Day dinner. Great service and good food! Everything was delicious, the server was friendly and even with the business of the restaurant tried hard not to let our drinks empty before refilling. Definitely would recommend based on my experience.
Our order was standard menu items with no substitutions or special requests. After watching tables receive, and in one case, finish eating their meals; we sought out the manager who was at the tortilla station. He asked what table we sat at, I didn’t know that answer. He asked who our server was, I didn’t know his name. The server approached and told him our table number. Manager yelled back to the kitchen then ended our interaction by saying “we’re doing the best we can... can’t help everyone comes in after church.” Unacceptable. Food arrived a few minutes later, lukewarm and over cooked. This was not the experience we are accustomed to. Even the table next to us, who arrived after us and received food before us, said they had also complained about the speed and quality of service today.
First run at this location and have to say... WOW! The food was great but what made the night was the service provides to our group by Michael, our server. He was friendly, outgoing, prompt and he us laughing the whole time. Will definitely return and recommend to other.
On the Veteran's Day, they have a pretty good selection and amount of food. All food was great and they provided some additional free tortilla chips and salsa to take with us. Waitress was excellent too. 4 stars out of 5 because of some dust on a floor and in corners.
While we frequently visit and have positive experiences, today has changed that outlook. We waited much longer than normal for beverage orders and at least 15 minutes before chips and salsa arrived. Tables seated after us received drinks & chips before us.
I’ve honestly just had one of the best experiences at a restaurant ever tonight. The service was fast, the server was competent and attentive to our needs and was knowledgeable and had amazing insight to share. I’ll definitely be frequenting this restaurant more often.
On The Border Mexican Grill Cantina is a US Meal Takeaway based in Fayetteville, North Carolina. On The Border Mexican Grill Cantina is located at 115 Glensford Dr, Fayetteville, NC 28314, USA.
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