My doctor is Dr. Fernandez, he is a great doctor. The staff, including front desk, nurses, lab, all are very friendly on on spot when it comes to the job. Without a single doubt, I know the Lord pointed me to this office. I have been a patient going on seven years and I have no complaints! :-)
No one greets you (they didn’t greet my husband and I anyway) when you walk in. So you don’t know who to check in with or how. After we got a room, they asked me if they could have a urine sample later to check for bacteria and infections. I said yes. Dr. Brooks came in and talked with me for a while. She was very thorough and caring. Fast forward to me heading to the restroom to take the test. Dr comes in the room while I’m gone and tells my husband I will be drug tested. I wouldn’t mind doing this willingly. I feel like this was a complete invasion of my privacy. When I filled out my paperwork I opted to use the med portal for billing. They inserted a random “#” in my username (which is supposed to be the same as my email). I keep getting emails from them and I can’t sign in to pay. I’ve also been trying to call for days to try and figure this out and only getting a busy tone. A few other weird incidents have given me some seriously strange vibes from this place.
They are also 20 minutes to 45 minutes behind schedule. The staff is not very friendly.
This place does all they can to swindle you out of your money. Schedules unnecessary tests just so they can bill you and your insurance.
It's wonderful to have doctors who really listen and care about you. I'm always amazed at something they remember about me! Especially since I rarely go to the doctor.
Wow, great atmospher. The staff are great , nice and friendly. Dr. Fernandez is great with a lot experience. I feel comfortable and I can put my health in his hands. Always have a good advice for my health. Plus they speak Spanish, that’s make it easy and can comprehend it better any advice he for me.
New Hope Family Practice is a US Doctor based in Fayetteville, North Carolina. New Hope Family Practice is located at 530 Sandhurst Dr, Fayetteville, NC 28304, USA.
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