Nice presentations and furniture on the inside. Good customer service. They are big on compensating customers when there's any issues with orders/delivery. "I'll give you a nice set of lamps"
The service was very prompt, the staff was knowledgeable on the products that my wife and I had questions about. And most of all, the prices were very affordable! If you don't like what you see in the store they'll order it for you. I highly recommend furnishing your home through this business.
The bottom line: we've been here more than once and the sales team is NEVER pushy, and has never once tried to convince me of what I wanted. They did their best to listen to what I was saying I wanted and helping me tweak that and narrow it down. And they are really up front about pricing. I will come here every time we need new furniture from now on because I feel respected.
If you try to cancel a customized order (in which all orders seem to be "customized" here) they will charge you, I forget if it's a restocking fee, delivery charge, or some percent of the cost of your furniture set... But our bedroom set was on paper for $2200, found the same exact set online for $1400..
Longer story: I happened upon this store a year or two ago because we needed twin box springs and frames, but no mattresses. This was my third stop in town and the only one willing to sell just those things without a mattress, and for sure the only store that didn't aggressively try to convince me that we should just also get new mattresses, which we didn't need. Fast forward to now, we are finding ourselves in a weird predicament where our living room doesn't really fit our family needs, but we aren't at all sure what we want. I remembered this store, we stopped in and spent close to an hour with Roger just sitting on furniture and seeing how it felt and how it functioned and what would work in our life and living room. And the whole time, Roger our sale guy, was around to help us think about different considerations we should make, or he was giving us space to discuss with each other. He made some awesome recommendations that we would never have known were possible. We ended up leaving without buying anything because by the time we were done, we realized we had walked in with a really narrow scope of what we wanted, and by the time we left we knew of so many other options and we needed time to digest. Roger was sincerely understanding of that and didn't try for a second to convince us to stay and purchase. I think it was a lot more like dealing with a family member trying to help you out then dealing with a salesperson. When we have decided what we want, this is where we will be going to get it. Without question.
I hope this post actually sticks to the Google reviews sections.. we tried to leave one before and surprisingly it hasn't been posted....
My experience with this store was very professional. My furniture was delivered in a timely manner. It was put together and placed where I wanted. Thank you for such great service! I would recommend this place to family and friends.
Wonderful people that helped me out christine and Martin. They we're so wonderful and kind on helping me find what i was looking for. Couldn't have been any happier with their help (you guys rock). The prices are awesome and they have so much stuff to chose from. I also wasn't bombarded with crazy sales people just crazy great laughs and humor. I will definitely come back again
Fayetteville Furniture Gallery is a US Furniture Store based in Fayetteville, North Carolina. Fayetteville Furniture Gallery is located at 1983 Skibo Rd, Fayetteville, NC 28314, USA.
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