Highland House Hospice is by far the worst hospice care I ever came from. The "nurses" here are awful and disrespectful. They seem to have little to no training at all. My grandma has been here for 5 days and I never seen her so miserable. I'm overjoyed tomorrow is her last day here. She was in pain because of her hemriod and when she used her alert tone it the nurse just about 5 minutes to respond that's ridiculous when her nurse only had about 3 occupied rooms and she wasn't caring for any of them at the moment. My grandma says she tries to have conversations with them but they just give her what she needs and just leave.. I never been so upset for her till now. If you're planning on bringing an elder family member here DONT. You'll be doing them a huge favor.
Highland House is a very nice facility! The staff are very helpful and attentive to residents needs. Very impressed!
Absolutely horrible facility I would not recommend anyone send their loved one here. Just to keep this review short the staff is not qualified to do their job, patients are neglected. This facility needs to be redone from the ground up. Very sad to see patients go without basic necessities. The employees are extremely ghetto and unprofessional.THE TURN OVER RATE IS HIGH. Also you can go in there as a PCA and get hired as an RN they don’t check credentials also ur credentials can be suspended and they will still allow you to work. Don’t believe anything Tammy say, she will smile in ur face and then talk about you to the staff the new hires pretty much anybody...Don’t trust Chrystal because she will tell you anything just so you can stay. The aids or w/e they are should all be fired and have CLEAN HOUSE well the whole facility but starting with the aids...they lie to the family members and half do their job and to be honest I never saw anybody wash their hands. I will be getting in touch with somebody to have that place shut down or see if they can CLEAN HOUSE because that facility is a joke
This is a HORRIBLE facility to work for. The administrative staff is very unfair, dishonest, and petty; not to mention, messy. The DON, M., is a liar and does not offer the same pay to new nurses. The scheduler, T., is also a liar and very petty. She talks about employees when they are not around, not considering the fact that they may know others; as if they will not be notified, in which I was. The DON's pet, C.W., is a liar and petty as well. I cannot say nothing good at all about this place. If I could give negative stars, I would. They do not offer the proper training for new nurses and are willing to throw new nurses into a charge nurse position because of the numerous call outs they have from current nurses. How can you be charge nurse within your first week when you are still orienting with another nurse on the floor? Also, some of the nurses do not care about the patients at all. Hospice care is supposed to be focused on comfort care. If your relative is in hospice care at this facility please just take them home and allow their last days to be with loving, caring family. When a nurse can say that she doesn't want to give a patient their pain medication on the hour because they don't want to do all of that documentation, then that is UTTERLY DISGUSTING AND UNACCEPTABLE. DO NOT CONSIDER WORKING HERE NOR SENDING YOUR FAMILY MEMBERS HERE FOR CARE UNTIL THEY CLEAN HOUSE AND HIRE A NEW ADMINISTRATIVE STAFF AND. SOME NEW NURSES THAT ACTUALLY CARE FOR PATIENTS!!!
Management is very unprofessional!!! Can be very messy and full of drama!! Not a great working ATMOSPHERE!!!
Highland House Rehabilitation Healthcare is a US Health facility based in Fayetteville, North Carolina. Highland House Rehabilitation Healthcare is located at 1700 Pamalee Dr, Fayetteville, NC 28301, USA.
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