Rooms/hotel needs a thorough cleaning. Look at the dust/nastiness in the air vents over/above the main desk in the lobby area. Also you should check the vents, air conditioning door, smoke detector, sprinkler heads, top of the refrigerator, mirrors, paintings and anywhere dust might accumulate in the rooms. Management was made aware of this. They had over 2 weeks and never fully fixed the problems in my room.
Had to switch rooms. First one smelled horrible and leaked in one bathroom very bad, but staff wouldn’t move us until we demanded a new room, which was missing a tv, a closet door, and the handles were broken in both rooms. One elevator felt as if it were ready to break into pieces. Before we went, we called to ask if it were okay to bring a pet, and they gave us the play and charged us nothing. Once we changed rooms, they charged us for two pets instead of one. They didn’t even give us a discount for the bad first room. In the exercise room, one treadmill was broken and two weights are missing. One jacuzzi was out of order as well! Horrible experience, I will never go back to any of these hotels anymore.
Service quality. staff customer friendly and there to assist when needed. Room clean and comfortable. Coffee and lite breakfast excellent and staff was great. Very good customer service! Will visit again.
It was a good stay. I was an overnight traveler, so I was a little disappointed they charged the full overnight stay rate when I only stayed from 2:00 a.m. til 10:00 p.m. to hit the road again. Besides that, clean facilities and friendly service ✌
Very good place to stay, especially for families. Good breakfast bar. Highly recommended!
Residence Inn By Marriott Fayetteville Cross Creek is a US Lodging based in Fayetteville, North Carolina. Residence Inn By Marriott Fayetteville Cross Creek is located at 1468 Skibo Rd, Fayetteville, NC 28303, USA.
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