Great experience! Top notch company.
Awesome experience, April Meza is by far the best property manager I have ever met. She made this process very smooth. She was very attentive and prompt with any concerns I had from the 1st time I spoke with her. She continues to WOW me with her professionalism and knowledge. I am looking forward to doing business with Townsend again.
The first couple of months they were fine since we didn't have any issues with the property. Late summer our roof began leaking so we put in several maintenance orders. It took multiple work orders over 3-4 months for them to get someone out there to actually fix the roof and patch the problem. Two weeks after they fixed the roof we noticed mold which is no surprise considering the leaky roof issue. They sent a contractor out, but I had already cleaned everything and there was no mold to test. Three weeks later we still hadn't heard anything back from our property manager about the mold issue(he claimed they were going to wait until after the new year since mildew/mold isn't bad for your health). By that point our bedroom furniture was completely infested, clothes, chairs, etc. Not once did our property manager sympathize, apologize, or offer to help us relocate. They didn't acknowledge it as an issue until two different contractors came in and told them that the mold issue was bad and we had to relocate. So for you and your families health and safety I would not recommend using Townsend Rentals.
We recently changed property managers and were assigned to Ashley. Her responses are curt and she appears irritated when a question is posed that she believes the previous manager should have briefed us on. I trust that senior management will speak with this employee to ensure this service is not replicated.
If I could leave 0 stars I would. Sarah has been absolutely awful. My boyfriend and I fill out an application $60, we were told the house was on hold for 2 weeks. They send us 1 email to sign and get back. 1 single business day goes by while we are extremely busy getting our affiars in order to move (and thought from THEIR email we had the house secured) and we get a TEXT, not even from Sarah's number but from an automated messaging system you can't even text back, saying someone else in one single day has viewed the house, applied, gotten approved, signed the binder fee, and paid for it. We were never even told there was someone else applying. We put a deposit down on moving trucks and already had furniture that was supposed to delivered in 4 days. Do yourself a favor and work with a company that will properly communicate and cares about its customers. If anyone asks, we would never recommend this company and especially Sarah to anyone.
Townsend Real Estate is a US Real Estate Agency based in Fayetteville, North Carolina. Townsend Real Estate is located at 592 Executive Pl, Fayetteville, NC 28305, USA.
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